Building balance and improving the patient experience in traditional and non-traditional venues

The recent pandemic impacted many aspects of how companies do business, and healthcare was no exception. It advanced the adoption of new innovations technologies in many venues of care (including acute), accelerated the move to new venues of care and exposed related opportunities to improve the patient experience overall. This session will focus on how organizations have addressed the evolution in care, including moving to non-traditional venues like the home and ambulatory, and the adoption of new processes and technologies required to support these changes.


Dr. Sean P. Spina, BSc(Pharm), ACPR, PharmD, FCSHP; Clinical coordinator for Island Health, Canada; Research/grants: Vocera

The remaining speakers, content managers, and planners from Cerner Corporation do not have any relevant financial interests to disclose.

  • Session Type:Breakout
  • Learning objective 1:Describe how organizations have addressed the move to non-traditional venues (away from acute and into the ambulatory and the home).
  • Learning objective 2:Identify new technologies that can help organizations adapt to changing patient expectations and care needs.
  • Learning objective 3:Discuss how patients are impacted by these changes, and learn how organizations have focused on retaining and growing patient satisfaction.
  • Content topics:Ambulatory, Care Continuum, Clinicals, Clinician experience, Consumer, Pediatrics
  • Continuing education credits:CNE, CME, PACE
  • Solutions:Millennium Clinicals Acute, Millennium Clinicals Ambulatory, Real-time Health System, Telehealth, Virtual Care, Home and Community Care
  • Target audience:Clinical, Information Technology, Patient Engagement
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