EHR ‘SWAT teams’: physician engagement initiative to improve EHR experience and mitigate clinician burnout

The Centre for Mental Health Addiction (CAMH) is a large, academic mental health facility in Toronto, Ontario, employing 426 physicians. They implemented Cerner Millennium® six years ago and have achieved HIMSS Stage 7 and Davies Awards for their use of data in improving health outcomes. The organization has been implementing a broader wellness strategy and the use of the EHR has been factored in. EHR usage is commonly attributed to physician burnout, and CAMH took deliberate steps using existing staff to address those concerns and engage with end users in a structured way. Join this session to learn how CAMH formed a SWAT team of 10 multidisciplinary staff and engaged with the physician chiefs across the organization to gather EHR requests. Using an agile approach to project management, the requests were assessed through monthly meetings with the divisions and measures implemented from training through to system changes.

 

The speakers, content managers, and planners from Cerner Corporation do not have any relevant financial interests to disclose.

  • Session Type:Breakout
  • Learning objective 1:Demonstrate how to use a data-driven approach to EHR optimization and physician experience.
  • Learning objective 2:Describe and share a methodology for effectively prioritizing and centralizing the process of assessment and implementation of requests.
  • Content topics:Clinician experience, Data and analytics, Patient safety, Physician, Workforce health, User experience & productivity
  • Continuing education credits:ACPE, CME, CNE
  • International:Yes
  • Solutions:Millennium, Operational Reporting, Physician workflow, PowerChart
  • Target audience:Clinical, Informatics, Physician
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